APU offers overpayment recovery as a solo service or in conjunction with our data mining solutions. Whether your staff identifies the overpayments or you hire us to do it, our recovery process works. To date, we’ve recouped millions of dollars in overpayments for our insurance carrier clients.
Our staff of recovery specialists are integral to our success. Using a non-adversarial approach, we are adept at resolving claims accurately and fairly without legal action of any kind. Our highest priority is to maintain good will between you and your customers. As a result, we’re often commended for our staff’s gentle and helpful efforts.
APU is not a collection agency.
We graciously accept a recipient’s refusal to pay. Until that time, however, we seek resolution of the overpayment with patience, persistence, and politeness. At your request, we will implement non-standard settlements, including partial payments, payment schedules or offsets against future claims. Typically, APU recoups nearly 90% of recoverable overpayments.
Throughout the process we keep you in the loop with regularly-scheduled accounting reports that document dollars identified/recovered by week, month, quarter, and year. That way, you know exactly when to expect your check!